Technical Support

The first launch needs a network connection to create or recover the guest account. Registered users should use the same linked sign-in method. If the issue continues, send support the VS support ID shown in Account and an error description, but never send an installation token, password or sign-in code.

Check the project state and let the job finish before submitting it again. Points are returned automatically when the system records an eligible failure. If a job remains in progress unusually long, send support the project number and creation time.

Use a file type and size accepted by the creation screen, confirm that the local download is complete, and allow photo access when needed. Try a shorter or smaller file and avoid corrupt or protected files.

Do not repeat a purchase while it is pending. Confirm it succeeded in your Apple purchase history, then open Packages and retry. Send support only the transaction identifier when needed, never payment details. Payment refund requests must be submitted to Apple.

Enable notifications for the app in device settings, disable Focus while testing, and open the app to refresh registration. Delivery can be delayed by system settings or the notification service.

Choose delete on a project card to hide it from Projects and Home. You can undo during the period shown in the app. After the request succeeds, it remains hidden from your account, while an administrative record may be retained for operations.

Start account deletion in the app's Account section. Guests confirm deletion without a password and the app creates a new empty guest afterward. Deletion may wait for an active job to finish, then removes account data and media and revokes sessions. If external identity removal fails, retry or contact support.